Refund policy

Refund Policy

We want you to be happy with your ReliefWave purchase. If something isn't right, here's how returns work.

Eligibility
Returns must be requested within 14 days of the delivery date. Items must be unused, in their original packaging, and in resellable condition. Items that show signs of use, damage from misuse, or missing original packaging are not eligible for a refund.

How to Request a Return
Contact us via our contact page with your order number and reason for return. We'll respond with return instructions within 1-2 business days. Approved returns must be shipped back within 7 days of receiving instructions.

Return Shipping
Return shipping costs are the customer's responsibility, except where the return is due to our error (wrong item sent) or a manufacturing defect.

Restocking Fee
A 15% restocking fee applies to approved returns that are not due to our error or a defect.

Refunds
Once we receive and inspect the returned item, approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

Damaged or Defective Items
If your item arrives damaged or isn't working correctly, contact us within 48 hours of delivery with photos. We'll send a replacement or issue a full refund — no return shipping required for verified defects.

Final Sale Items
Items marked as final sale or clearance are not eligible for return or refund